LeasMoment support
Help with your vehicle record, from the first photo to moving to a new device.
Email supportTell us your device model, iOS or iPadOS version and what you were doing when the issue occurred. You can reach us at mlo@newways.consulting. A description is usually enough. Please leave licence plates, contracts and private photos out of your first message.
Using LeasMoment
Where do I start with collection or return?
Explore the free sample record or create one for your own car. Choose when you are starting and give the vehicle a name. The price of a record is shown before purchase. In the inspection, choose the suggested spot or tap another area on the car.
How do I add a photo or a reference from an earlier date?
Choose a spot in the inspection. You can take a photo and save it after previewing it, or select one from your library. Import an earlier photo as a reference if you want to compare it with the current inspection. A date you enter yourself is labelled accordingly. Drag the divider to compare two photos of the same spot.
Can I save the location of a photo?
Turn on the location option in the camera and grant access when iOS asks. When a valid reading is available, the app records it with that shot. Taking photos also works without a location. You can change the permission in Settings.
Why is an AI feature unavailable on my device?
Contract excerpts and photo checks depend on Apple Intelligence and model availability on the device. Hardware, system version, language and downloaded models can all affect availability. Check the status when choosing a plan. Photos, notes and manual comparisons work independently. Check every AI suggestion against the original document or vehicle.
How do I move my record to another device?
Create an encrypted .leasmoment backup. Save it outside the old device and keep the backup code separately. On your new device, select the file, enter the code and use the same Apple Account for purchase verification. Support does not hold a copy of your record or code.
What can I share when I return the car?
Open the report to preview a PDF. A ZIP export includes the report and original files. Both formats may contain personal information and locations. Use the separate encrypted backup when moving devices.
What happens if a purchase is interrupted or pending?
The app unlocks your own vehicle record when Apple verifies the purchase. If approval is pending, check your Apple Account. For a charge or refund, visit Apple purchase support.
Publisher
Marco Lohmann · newways.consultingCarrer Punta Balena 18, 07181 Torrenova, Illes Baleares, Spain